We ship from Salt Lake City, Utah, USA - the best climbing and skiing in the world. Most orders ship UPS. Larger orders (>~300 lbs) will trigger an option to ship via freight.
For freight, we use a spot-pricing freight integrator. When we have the actual weight and dimensions of your order, we place a bid out on the spot market. We have discovered this provides the lowest possible price. We will then contact you with the actual, final shipping cost. You will log into your Habit account and purchase Habit Dollars in the amount of the shipping costs - and reference the order number in the order notes.
Once we receive your payment, the order will ship.
It is your responsibility to inspect shipments on delivery. Any visible damage to the packaging must be reported to the carrier upon arrival at your facilities. The shipper is responsible for any damage in transit. Clear documentation and images of the shipping containers will expedite any damaged replacements.